Orders may be cancelled at any time before they have been fulfilled. To request a cancellation, log in to your customer account and select the relevant order.

Please note that submitting a cancellation request does not guarantee that the order can be cancelled. If your order has already been processed or shipped, it can no longer be cancelled. You may instead request a return after receiving your order, in accordance with our Return Policy.

If your cancellation is approved, a full refund will be issued to your original payment method. Please allow 3–10 business days for the refund to appear, depending on your bank or payment provider.

If you need assistance, please contact our customer service team.